If your customer receives a faulty product, you don’t want them to feel embittered by the returns process, use it as an opportunity to further enhance their loyalty to your brand. Customers who receive excellent service, almost always recommend the company and will be your ambassadors.
SERIAL NUMBER MANAGEMENT SYSTEM
If your customer receives a faulty product, we don’t want to leave a sour taste in their mouth.
Customers who receive excellent service, almost always recommend the company and will be your ambassadors. Checkpoint allows you to provide a slick seamless experience to the returns process.
RETURNS TRACKING
The whole returns process is tracked via the website, with customers receiving updates when the status changes from request logged, product received, decision and replacement shipped. For the Administrator, product notes can be added
FAILURE HOTSPOTS
The whole returns process is tracked via the website, with customers receiving updates when the status changes from request logged, product received, decision and replacement shipped.
For the Administrator, product notes can be added.
PRODUCT RECALL
STREAMLINE RETURNS
When people have a bad customer experience, their expectations are lowered. Usually, this results in the customer abandoning the product or service and moving to a competitor.
But it doesn’t have to be that way. In fact, it can be an opportunity for organizations to win customers and generate positive word-of-mouth. But it all hinges on someone taking the initiative and by using Returns Management you can turn all this around.
If you have a batch problem and need to do a product recall Checkpoint is able to provide a list of all products that are currently registered that need replacing. Checkpoint also has a public facing serial number checker where customers can determine if their product is liable for a replacement.
Demonstrating duty of care to the public is important for the Inspectors. Checkpoint is able to generate audit reports to discern how many products have been replaced, how many are still outstanding and the status of each replacement. If remote engineers are required to replace the products, the engineer is able to assign themselves a replacement.